Shipping Policy
You are responsible for accurately entering your correct mailing address before checkout. You are also responsible for providing safe access to your delivery address for the mail carrier. If you refuse delivery of the shipment, or fail to pick up your package at your local mail depot (when a notice is left by the carrier), the order may not be refunded. If you entered your address incorrectly at checkout, resulting in a "Return To Sender", the order may also incur a $15.00 restocking fee, a 15% transaction fee and a $9.00 shipping fee. This means that you will be responsible for payment of all return shipping fees and /or abandonment fees on top of the $15.00 restocking charge and the 15% transaction fee. These fees are then used to pay our warehouse workers who picked and packed your order, warehouse labor to receive and look over your return to determine if it can be restocked, (please remember that we ship from Colorado and every warehouse laborer is paid a minimum of $14.50 per hour as of 2024) box fee, packing material fees, Shopify's transaction fees and mail carrier label fee.
Fees will be charged to the method of payment you used. Shipping fees are also not refundable for undeliverable shipments or refused shipments. If you did not receive a refund for a returned or refused shipment, it means that the total charge exceeded the amount paid at checkout and therefore, there is no refund owed. This is not negotiable.
Please be aware that during holidays, sales, new product launches, inclement weather and pandemics, shipping and processing times may not only vary but may also take a little longer than what is stated on the product page. For pre ordered items, the most accurate time frames can be found by the product title and in the order confirmation email. If you order other items with your preorder, they may all ship together. If the time frames vary, and you order more than one preorder, then the order will ship at the latest time frame. We do try our best to get pre orders out earlier than promised, however, it's not guaranteed. For updates on shipping times of preorders, you can visit our Instagram page, @adeptcosmetics. Orders from this website ship from the United States of America.
INTERNATIONAL SHIPPING
Please Note: Depending on which form of payment you use at checkout, foreign exchange rates may apply.
- The shipping prices at checkout are primarily based on weight and given to us by our International carriers - Your name will be listed as the Importer of Record, and therefore, if the package is returned or abandoned, the assigned carrier will charge you for these fees. If you're charged for these fees by the assigned carrier, you will not be charged by us and will only pay the restocking fee. Due to the nature of the shimmers, our packages must weigh over a pound in order to assure safe passage/unbroken palettes. Our very shiny and delicate shimmers do not qualify for USPS first class mail which must weigh under 1 pound in order to qualify for super low rates.
Once an order is placed, it is processed immediately unless otherwise stated on the product page. Upon shipment, you will receive an email with your tracking information and a link which will allow you to track your shipment. When checking out, please be sure to enter your shipping address accurately BEFORE submitting your order as this information will print exactly as entered on your shipping label. If there was a mistake on your address upon checkout, we cannot issue a refund or replacement.
DHL Shipping = Delivered duties paid within 8 to 15 business days. This is an estimated time frame and may vary due to local factors such as labor strikes, short staff, inclement weather, and the holiday season, etc. Any carrier fees to handle local customs are the customer's responsibility. Please note that during the holiday season, DHL eCommerce or DHL eCommerce Parcel Direct can take up to 40 business days to be delivered. Business days are Monday through Friday and the holiday season for carriers ends on January 31st.
Additional fees – Taxes, Duties, Customs associated with International Shipping
You will receive a price quote in local currency for shipping and taxes at checkout, including any applicable fees for the country you selected. We are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.
Note: If you refuse delivery of the shipment, the order will not be refunded. You will be responsible for payment of all return shipping fees and /or abandonment fees. Fees will be charged to the method of payment you used. Shipping fees are also not refundable for undeliverable shipments or refused shipments. This is not negotiable.
Importer of Record
By ordering goods from adeptcosmetics.com for shipping to destinations outside the United States, you expressly agree to become Importer of Record (“IOR”) for the products ordered by you, and, accordingly, customs clearance shall be made in your name and on your behalf. As IOR, you agree to be ultimately responsible for importing the products ordered by you into the applicable country and are solely responsible for the payment of Fees either at the time of sale or at the time of importation (as applicable). You hereby give a proxy or power of attorney (“POA”) to Adept Cosmetics designated shipping provider for the customs clearance of products ordered by you. This POA authorizes Adept Cosmetics designated shipping provider’s assigned customs broker to act on behalf of you. Our designated shipping provider’s intervention with respect to customs formalities may be done by a customs agent assigned by Adept Cosmetics designated shipping provider on your behalf. You hereby acknowledge to have understood the concept of IOR and the need of the POA and further state that the terms of the POA or terms of the purchase from Adept Cosmetic and transportation conditions from Adept Cosmetics designated shipping provider are not unreasonable or unknown to you, that you have read them, understood them and further have agreed to them. In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorizations on behalf of the recipient designated in your order.
Lost or Stolen Packages
If your shipment shows a confirmed delivery from the assigned courier to the designated address, we are not responsible for sending a replacement package or issuing a refund due to lost or stolen mail. We highly recommend purchasing the Shipping Protection at checkout and/or shipping to a safe address.
DOMESTIC SHIPPING
Domestic and International Shipping is outsourced to a 3PL (3rd Party Logistics). Their shipping partners include : USPS, UPS, Fed Ex, Amazon Delivery Services, OnTrac, APC Postal Logistics, Ascendia, and Lasership. (If delivery occurs with Amazon Delivery Services, the items ordered will arrive in a box/envelope with their branding on it). Some of these carriers will deliver items as late as 10:00 pm. Unfortunately, because our shipping system is automated, we cannot control which carrier is used when shipping out your order. Depending on your location, your order may arrive in multiple shipments.
We do everything in our power to keep shipping prices as low as possible and we try our best to ship as fast as possible.
Upon shipment, you will receive an email with your tracking information and a link which will allow you to track your shipment. If your items ship UPS, USPS or Fed-Ex, you will also receive a notification that your package was delivered. Please be aware that any delays incurred by the carrier is at their discretion and not at the discretion of Adept Cosmetics. If the carrier decides that your package needs to be picked up at the post office rather than delivered to your door - this is at their discretion as well and not at the discretion of Adept Cosmetics. You must make the trip and pick up your package. Any package that is not picked up for any reason and is sent back to us is not refundable and cannot be re-mailed to you. The carrier will generally give you a week to two weeks to pick up the item being held at the post office and will leave a note on your door. If a note is not left, you can find out where your item is by looking up your tracking number which is e-mailed to your inbox.
Items that ship via USPS sometimes take 1 to 3 business days to update tracking information in their system and may already be on their way to your doorstep.
When checking out, please be sure to enter your shipping address accurately BEFORE submitting your order as this information will print exactly as entered on your shipping label. Once the assigned carrier has confirmed delivery of your order, we are not responsible for stolen packages and cannot issue a refund. If there was a mistake on your address upon checkout, we cannot issue a refund.
Note: Sometimes USPS will mark a package as delivered, when they intend to deliver it the next business day, or within a few days. If this happens we ask that you wait a week to see if it arrives. You can also check with your neighbors and/or post office for more information in the meantime.
Once the package has been scanned in by the assigned carrier, it's not considered lost until 40 business days have past if you're within the United States and 100 business days if you're outside of the United States. Please remember that this is after it's scanned into the carrier's system. If the package is lost in their system, please email us immediately and we will start the replacement process for you. We do not issue refunds for lost packages, however, we will send out a replacement as soon as possible.
Domestic orders totaling $200 or over may require a signature from the recipient.
Below is an estimated and realistic time table of when you should receive your purchase once it has shipped. If an order is delayed, it will usually be stated on our home page or on the product page. This does not include any service delays posted to the USPS , UPS, or mail carrier website.
- Tracked Delivery : Arrives in approximately 7 to 25 business days after your order ships. Some customers report receiving their purchase in as little as 2 or 3 business days. This time frame includes order processing.
